Support
smelter is a workplace service used by authorized restaurant teams. The fastest path to help depends on what you need.
Contact support directly
Have a problem with the app or need help? Reach our team directly.
Account and access
Invites, PINs, passwords, locations, and module access are managed by your organization. If you cannot sign in, lost your invite link, or need your access changed, contact your manager. They can reset credentials and reissue invites directly from the app.
App problems
If something is not working, first make sure you are on the latest version of the app from the App Store, then close and reopen it. Most sync issues resolve once the device is back on a stable internet connection.
Contact the developer
For technical issues that persist, bug reports, or anything a manager cannot resolve, reach the developer team using the form above or by emailing support@smelterpos.com. Please include your restaurant name, the screen you were on, and what you expected to happen so our engineering team can diagnose and fix the issue promptly.
Data privacy and account deletion
In accordance with Apple App Store guidelines, users have the right to request access to, correction of, or deletion of their personal data. To submit a data deletion or account removal request, email support@smelterpos.com with the subject line “Data Deletion Request”. We will confirm and process your request in accordance with applicable laws.